Get 20% off gutter cleaning this winter!
Get 20% off gutter cleaning this winter!
We accept only GoCardless (Direct Debit) for window cleaning and bank transfer or cash for extra services.
1. Contact us 2. We quote 3. You sign up to GoCardless 4. We clean 5. Payment charged.
Gocardless sign up link is below:
GoCardless is a contactless way to pay for our services and uses a Direct Debit system to collect payment automatically 3-5 working days AFTER the clean has taken place. Payments will only be processed after a job has taken place, and is not a repeat standing order. This is the quickest and easiest way to pay your bill and is our recommended form of payment.
By using our service you agree to our terms and conditions of business.
•Initial visit
For your first clean only there is a one off charge to cover the additional time taken on the initial clean, this varies with house size, this will be explained when signing up.
•What can I expect?
Our pure water cleaning system is very effective at cleaning general dirt from your windows, if you have builders residue (e.g. plaster, concrete and paint etc.) stickers or adhesive, staining/discolouration on windows or frames from chemicals or rust and UV bleaching of frames on your windows, pure water will not be effective at removing these, please notify us when we call to arrange your first clean.
•How often we visit
We offer the choice of 4 weekly visit for residential, commercial varies to suit the client. We ask for some flexibility on time scales due to rain and other factors of a week either side of the time due.
•Bad Weather
We will always try to not clean your windows in heavy rain, however we do still work in light rain or short showers. Our promise to you is that the results will still be the same. If rain is heavy, we will not clean your windows. Your clean will carry over to the next available working day.
•Access
We will try to be as reliable as we can for you, but we also appreciate the customer being reliable. We will make time and space in our schedule for you. We also reserve the right to charge the full price expected if access on the day has not been made available by the customer.
•Ending our services
If for one reason or another you should wish to cancel our services you have the right to do so at any time. This can be done by calling 01723 600600, texting 07539429957 or by email to gecko.exteriorcleaning@gmail.com
•Confidentiality
All customer information is kept on a confidential database and is not discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act.
•Payments
Customers joining our 4 weekly rounds are required to pay via our direct debit system Gocardless which can be set up on our payments page. Payments are then automatically collected 3-5 working days after each clean. Customers booking one of services such as gutter clearing are required to pay by bank transfer on the day of service. If Gocardless payments fail, there will be a £1 failed payment fee to cover admin costs.